Shipping & Returns

Shipping Rates

Now we use express delivery and the delivery fee is from 170$ for one set. This is an example of a delivery fee for 1 sauna set. For non-standard sets of goods, you need to calculate the price personally. To do this, contact the operator.

Custom Taxes

All customs taxes are included in the price.

Shipping Timeline

Delivery time within Canada: 4-7 days

Estimated arrival dates are not guaranteed, as there may be delays from the transport company. Weather delays and other unforeseen circumstances may affect delivery time.

Return Policy

We offer one year guarantee for our product from the factory defects. Our guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents. You can return items. Only items that have been purchased directly from us can be returned to Morzh Canada store. Please ensure that the item you’re returning is repackaged with all the bags and documentation that were included when you received it. You can return your product by any shipping service and it must be paid.

Refund Policy

If you aren’t satisfied with product quality, you can request a full or partial refund within 10 days from the date of receipt.
1. Refunds are made if there is no reason to decline a request.
2. The decision is made by the seller within 10 working days from the date of the request.
3. Refunds are made through the same payment system with which the order was paid.

Important Information

Upon receipt of the package, the quantity and quality of the delivered goods should be checked. Inspect the condition of the packaging, the product itself. If you find damages, take photos of the damages and a general view of the box so that the tape of the shipping company and other information is visible. Claims are considered no later than 10 days from the date of delivery.